ITIL is the is the most widely accepted approach to IT service management and is relevant to anyone involved in the delivery or support of IT services. It provides guidance on how to take a holistic, process based and fully integrated business approach to IT Service Management. Practical and theoretical knowledge of IT Service Management is enhanced through a cohesive set of best practices drawn from public and private sectors throughout the world. ITIL focuses on key activities that bring about optimal service quality, with a reasonable and justifiable cost, and is supported by a comprehensive qualifications scheme, accredited training organizations, and implementation and assessment tools.
What are the benefits of ITIL?
• Aligns IT services with business requirements.
• Provides proven best practices, not just a methodology.
• Demonstrates how to provide optimal service at a justifiable cost
• Teaches the concepts, benefits and processes required to deliver world class customer service in an IT environment
New Horizons ITIL training will help you apply the internationally proven best practices for IT services and adopt a business and systematic approach to managing day-to-day operations. New Horizons offers training paths for the following certifications to ensure all IT employees and managers have reached the appropriate skill level needed to succeed:
Who will benefit from ITIL education and certification?
IT professionals, management, IT quality teams, suppliers and consultants and those responsible for the implementation and support of information technology.
Learn from the Leader
With over 25 years experience, 300 training centers in 60 countries, and more than 2,300 instructors, New Horizons is the world leader in computer training.