ITIL 4 Foundation2023-03-16T02:50:22+00:00



ITIL 4 Foundation 

Course and Certifications

Course and Certifications

Get ITIL 4 Foundation Certified and Boost Your ITSM Career!

Elevate Your Cyber Security Skills with Security+

100% HRD Corp Claimable With No Upfront Payment

100% HRD Corp Claimable With No Upfront Payment

100% HRD Corp Claimable With No Upfront Payment

100% HRD Corp Claimable With No Upfront Payment

Course Overview

The ITIL 4 Foundation course is a globally recognized entry-level certification that provides individuals with an understanding of the ITIL framework, key concepts, and their role in modern IT service management. This course covers the most recent version of the ITIL framework, including its guiding principles, service value system, and service management practices.

By taking this course, you will gain the skills and knowledge needed to improve your organization’s IT service management practices and prepare for the ITIL 4 Foundation certification exam.

Course Objective

  • Discover how modern IT and digital service organizations work
  • Understand how value streams boost speed and efficiency
  • Recognize cultural or behavioral principles guide work that benefits the organization as a whole
  • Understand how to use common service management terms and concepts

Who should get certified:

Upcoming Training Dates

  • 3-5 April *Ramadan Promo

  • 17-19 April 2023

  • 15-17 May 2023

  • 19 – 21 June 2023




For limited time only!

30-Day Money-Back-Guarantee

Who should get certified:

  • IT Service Management professionals
  • IT Operations professionals
  • IT Service Desk and Incident Management professionals
  • Service Delivery Managers

  • IT Project Managers
  • ITIL Consultants
  • Quality Assurance Managers


  • Have some basic knowledge of IT service management concepts and practices
  • Have some prior work experience in the IT industry

Course Curriculum

Module 1: Introduction2023-03-13T06:21:14+00:00
  • IT service management in the modern world
  • About ITIL 4
  • The structure and benefits of the ITIL 4 framework
  • The ITIL SVS
  • The four dimensions model
Module 2: Key Concepts of Service Management2023-03-14T07:12:11+00:00
  • Value and value co-creation
    • Value co-creation
Module 3: Organizations, Service Providers, Service Consumers, and Other Stakeholders2023-03-13T06:29:31+00:00
  • Service providers
  • Service consumers
  • Other stakeholders
Module 4: Products and Services2023-03-13T06:30:01+00:00
  • Configuring resources for value creation
  • Service Offerings
Module 5: Service Relationship2023-03-14T07:12:45+00:00
  • The Service Relationship Model
Module 6: Value, Outcomes, Costs and Risks2023-03-13T06:31:00+00:00
  • Outcomes
  • Costs
  • Risks
  • Utility and Warranty
Module 7: The Four Dimensions of Service Management2023-03-14T07:15:08+00:00
  • Organizations and people
  • Information and technology
  • Partners and suppliers
  • Value streams and processes
    • Value streams for service management
    • Processes
    • External Factors
    • Summary
Module 8: The ITIL Service Value System2023-03-13T06:32:04+00:00
  • Service value system overview
  • Opportunity, demand, and value
  • The ITIL guiding principles
    • Focus on value
    • Start where you are
    • Progress iteratively with feedback
    • Collaborate and promote visibility
    • Think and work holistically
    • Keep it simple and practical
    • Optimize and automate
    • Principle interaction
Module 9: Governance2023-03-13T06:32:26+00:00
  • Governing bodies and governance
  • Governance in the SVS
Module 10: Service Value Chain2023-03-13T06:32:51+00:00
  • Plan
  • Improve
  • Engage
  • Design and transition
  • Obtain/build
  • Deliver and support
Module 11: Continual Improvement2023-03-13T06:33:17+00:00
  • Steps of the continual improvement model
  • Continual improvement and the guiding principles
Module 12: General Management Practices2023-03-13T06:33:44+00:00
  • Architecture management
  • Continual improvement
  • Information security management
  • Knowledge management
  • Measurement and reporting
  • Organizational change management
  • Portfolio management
  • Project management
  • Relationship management
  • Risk management
  • Service financial management
  • Strategy management
  • Supplier management
  • Workforce and talent management
Module 13: Service Management Practices2023-03-13T06:34:13+00:00
  • Availability management
  • Business analysis
  • Capacity and performance management
  • Change control
  • Incident management
  • IT Asset Management
  • Monitoring and event management
  • Problem management
  • Release management
  • Service catalogue management
  • Service configuration management
  • Service continuity management
  • Service design
  • Service desk
  • Service level management
  • Service request management
  • Service validation and testing


Module 14: Technical Management Practices2023-03-13T06:34:42+00:00
  • Deployment management
  • Infrastructure and platform management
  • Software development and management

Exam and Certification

1. What are the benefits of the ITIL 4 Foundation certification?

The ITIL 4 Foundation certification demonstrates your understanding of IT service management concepts, improving job prospects and career advancement opportunities, and demonstrating a commitment to professional development and continuous improvement.

 2. What is the format of ITIL 4 Foundation examination?

The ITIL 4 Foundation exam is a closed-book, multiple-choice exam consisting of 40 questions. The examination has a time limit of 60 minutes.

3. What are the topics covered on the ITIL 4 Foundation exam?

 The ITIL 4 Foundation exam covers key IT service management concepts and principles, such as the four dimensions of service management (organizations and people, information and technology, partners and suppliers, and value streams and processes), the ITIL service value system, the service value chain, and the ITIL guiding principles. The exam also covers key ITIL practices like incident management, problem management, change management, and service level management.

4. What is the passing score for the ITIL 4 Foundation exam?

The ITIL 4 Foundation exam has a passing score of 65%, which means you need to answer at least 26 out of 40 questions correctly to pass.

5. Is this ITIL 4 Foundation examination accredited?

Yes, the ITIL 4 Foundation examination is accredited by AXELOS, the ITIL accrediting body. AXELOS owns the intellectual property rights to ITIL and is in charge of developing and maintaining the framework. Candidates who pass the ITIL 4 Foundation exam can earn an internationally recognized certification in IT service management.

6. Is ITIL 4 Foundation exam easy?

The level of difficulty of the ITIL 4 Foundation examination varies according to the individual’s knowledge, experience, and preparation. However, with the proper amount of study and preparation, most people can pass the exam.

7. Can I retake the ITIL 4 Foundation exam more than once?

Yes, you can retake the exam within a month of the failed exam if you do not pass the first time.

 8. Do I have to pay to retake the ITIL 4 Foundation exam?

Yes, there is an additional fee for retaking the exam.

9. How long does the ITIL 4 Foundation certification last?

As of January 1, 2023, all ITIL certificate holders must renew their certification every three years. The recertification decision was made to keep certificate holders up to date on the latest technological updates and developments.

10. How do I schedule or book for my examination?

 You can schedule the exam with our trainer at any time that is convenient for you.

11. Where will the examination be held?

The examination will be held at our training center, Peoplelogy Group in Mid Valley, Kuala Lumpur.

12. How do I get more information about the examination?

 During the class, our trainer will go over the exam details, including fees and the exam outline. You can also get more information by filling out the form, and one of our representatives will contact you.

Corporate Benefits

By upskilling your employees in ITIL 4 Foundation, you can:

  • Improve the delivery of high-quality services through effective service management
  • Reduce waste by streamlining service management processes
  • Increase customer satisfaction by prioritizing customer needs successfully
  • Create a competitive advantage by developing a skilled workforce capable of providing world-class IT services
  • Identify cost-cutting opportunities and implement cost-cutting solutions

HRD Corp Claimable

The Human Resource Development Corporation (HRD Corp) is a government agency in Malaysia that provides training and development programs to individuals and organizations.

We are proud to be an authorized training provider of HRD Corp, which means that our certification training programs are eligible for funding under the Skim Bantuan Latihan (SBL) and SBL-Khas Scheme.

Our dedicated team will assist you in every step of the way, from the claim application process to its completion. Invest in your employee’s professional growth and development by claiming their training with us today!


Why should I get certified in ITIL 4 Foundation?2023-03-13T06:45:29+00:00

Obtaining ITIL 4 Foundation certification can help you advance your career in IT service management. It gives you a globally recognized qualification that proves your knowledge and understanding of ITIL 4 concepts and principles, allowing you to boost your credibility and increase your chances of landing better job opportunities in the IT industry.


What fundamental knowledge and skills must I have prior to enrolling in ITIL 4 Foundation?2023-03-13T06:47:22+00:00

There are no mandatory prerequisites for enrolling in the ITIL 4 Foundation certification course, but having some basic knowledge and experience in IT service management can be beneficial. Even if you have no prior experience, you can enroll in the course and learn the necessary knowledge and skills to become ITIL 4 certified.

What software and tools will I need for the course?2023-03-13T06:47:49+00:00

The ITIL 4 Foundation course does not require any special software or tools because it is typically delivered through instructor-led training or online learning platforms that include all of the necessary materials.

What is HRD Corp claimable course and how do I apply?2023-03-13T06:48:21+00:00

HRD Corp Claimable Course is a dedicated programme that provides funding and support to registered employers for employee retraining and upskilling in accordance with operational and business requirements.

To apply for this course under the HRD Corp programme, please fill out the form above, and our personnel will contact you personally.

How to claim training under HRD Corp?2023-03-13T06:48:48+00:00

To make a claim, your company must first be registered with HRD Corp and have contributed. After the training is completed, your company must submit a claim form to HRD Corp along with supporting documentation. There is no need to pay anything up front. HRD Corp will then process the claim and, if approved, reimburse you.

Our personnel will walk you through the entire claim application process from beginning to end.

How do I get in touch to learn more about the program?2023-03-13T06:49:25+00:00

Following your registration, our personnel will contact you to provide consultation, advice, and feedback. You can get in touch with the person in charge, or you can reach us at . We are always happy to help.

Why Choose us

Reputable training facility with over 20 years of experience.

Experienced and knowledgeable instructors

High-quality, relevant, and up-to-date training materials

Convenient training that fits your hectic schedule

Good value for money that is worth the investment

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