Course Overview
The ITIL 4 Foundation course is a globally recognized entry-level certification that provides individuals with an understanding of the ITIL framework, key concepts, and their role in modern IT service management. This course covers the most recent version of the ITIL framework, including its guiding principles, service value system, and service management practices.
By taking this course, you will gain the skills and knowledge needed to improve your organization’s IT service management practices and prepare for the ITIL 4 Foundation certification exam.
Course Objective
Who should get certified:
Who should get certified:
Prerequisites:
Course Curriculum
- IT service management in the modern world
- About ITIL 4
- The structure and benefits of the ITIL 4 framework
- The ITIL SVS
- The four dimensions model
- Value and value co-creation
- Value co-creation
- Service providers
- Service consumers
- Other stakeholders
- Configuring resources for value creation
- Service Offerings
- The Service Relationship Model
- Outcomes
- Costs
- Risks
- Utility and Warranty
- Organizations and people
- Information and technology
- Partners and suppliers
- Value streams and processes
- Value streams for service management
- Processes
- External Factors
- Summary
- Service value system overview
- Opportunity, demand, and value
- The ITIL guiding principles
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- Focus on value
- Start where you are
- Progress iteratively with feedback
- Collaborate and promote visibility
- Think and work holistically
- Keep it simple and practical
- Optimize and automate
- Principle interaction
- Governing bodies and governance
- Governance in the SVS
- Plan
- Improve
- Engage
- Design and transition
- Obtain/build
- Deliver and support
- Steps of the continual improvement model
- Continual improvement and the guiding principles
- Architecture management
- Continual improvement
- Information security management
- Knowledge management
- Measurement and reporting
- Organizational change management
- Portfolio management
- Project management
- Relationship management
- Risk management
- Service financial management
- Strategy management
- Supplier management
- Workforce and talent management
- Availability management
- Business analysis
- Capacity and performance management
- Change control
- Incident management
- IT Asset Management
- Monitoring and event management
- Problem management
- Release management
- Service catalogue management
- Service configuration management
- Service continuity management
- Service design
- Service desk
- Service level management
- Service request management
- Service validation and testing
- Deployment management
- Infrastructure and platform management
- Software development and management
Corporate Benefits
By upskilling your employees in ITIL 4 Foundation, you can:
HRD Corp Claimable
The Human Resource Development Corporation (HRD Corp) is a government agency in Malaysia that provides training and development programs to individuals and organizations.
We are proud to be an authorized training provider of HRD Corp, which means that our certification training programs are eligible for funding under the Skim Bantuan Latihan (SBL) and SBL-Khas Scheme.
Our dedicated team will assist you in every step of the way, from the claim application process to its completion. Invest in your employee’s professional growth and development by claiming their training with us today!
FAQs
Obtaining ITIL 4 Foundation certification can help you advance your career in IT service management. It gives you a globally recognized qualification that proves your knowledge and understanding of ITIL 4 concepts and principles, allowing you to boost your credibility and increase your chances of landing better job opportunities in the IT industry.
There are no mandatory prerequisites for enrolling in the ITIL 4 Foundation certification course, but having some basic knowledge and experience in IT service management can be beneficial. Even if you have no prior experience, you can enroll in the course and learn the necessary knowledge and skills to become ITIL 4 certified.
The ITIL 4 Foundation course does not require any special software or tools because it is typically delivered through instructor-led training or online learning platforms that include all of the necessary materials.
HRD Corp Claimable Course is a dedicated programme that provides funding and support to registered employers for employee retraining and upskilling in accordance with operational and business requirements.
To apply for this course under the HRD Corp programme, please fill out the form above, and our personnel will contact you personally.
To make a claim, your company must first be registered with HRD Corp and have contributed. After the training is completed, your company must submit a claim form to HRD Corp along with supporting documentation. There is no need to pay anything up front. HRD Corp will then process the claim and, if approved, reimburse you.
Our personnel will walk you through the entire claim application process from beginning to end.
Following your registration, our personnel will contact you to provide consultation, advice, and feedback. You can get in touch with the person in charge, or you can reach us at info@newhorizons.my . We are always happy to help.
