- Project quality vs. product quality
- Concepts of quality management
- Project management vis-à-vis quality management
- Current themes in quality management
- Planning quality management process
- Project quality management plan and process improvement plan
- Perform quality assurance process
- The role of quality audits in quality management
- Perform quality control process
- Seven basic tools of quality control – including control charts, cause and effect diagrams, pareto diagrams, stratification, histograms, scatter diagrams etc.
- Applicability of normal distribution in SQC process capability definitions pioneers of quality – Deming, Juran, Crosby etc. and their key contributions
- Cost of quality / cost of non-quality concepts
- Quiz – project quality management
