Module 13: Service Management Practices

• Availability management
• Business analysis
• Capacity and performance management
• Change control
• Incident management
• IT Asset Management
• Monitoring and event management
• Problem management
• Release management
• Service catalogue management
• Service configuration management
• Service continuity management
• Service design
• Service desk
• Service level management
• Service request management
• Service validation and testing

 

By Safwan Zakaria|2023-03-13T06:34:13+00:00March 13th, 2023|Categories: itil course coco|Comments Off on Module 13: Service Management Practices