This is a certification course for IT Service Management (ITSM) Best Practices training in ITIL. This course covers the core ITIL best practices presented from a lifecycle perspective & introduces the principles and core elements of ITSM based on ITIL.
Who Should Attend
IT Professionals, IT Support Staff, Application, Project and Business Managers, Any member of an IT team involved in the delivery of IT Services.
Classroom Learning – 2 Day(s)
At Course Completion
At the end of this course, you will be able to: Identify the principles and concepts of IT Service Management based on ITIL. Identify the best practices of implementing ITIL in an organization. Define the terminology used in ITIL Identify the concepts and definitions used in the Service Lifecycle. Define Service Strategy concepts Define Service Design concepts Define Service Operations concepts Define Service Transition concepts Define Continual Service Improvement concepts Define the roles, processes, and components within key areas of IT Service Management based on ITIL Prepare the student to take the ITIL Foundation Certification exam.